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Check Settings > General > About for the model name and capacity. Tap the model-number field to see the A-number when you need to distinguish similar versions. Select the exact model, storage, and carrier option shown in the quote flow.
Answer the condition and functionality questions for your model. Damage is supported only where its options produce an available offer. We cannot purchase activation-locked, managed, financed or restricted, blacklisted, or lost or stolen devices. Selecting a carrier does not make a restricted phone eligible. Contact us before shipping a repaired or modified iPhone or one displaying an Unknown Part or replacement-part message.
Back up what you want to keep. Follow Apple’s instructions to sign out, turn off Find My, and erase personal data. Unpair an Apple Watch first if it is linked to this iPhone. Keep any physical SIM you need and arrange the transfer of cellular service with your carrier. Include only accessories requested by your quote or order.
We check model, specifications, condition, and functionality against your quote. If a difference affects value, we email an explained revised offer. You may accept or decline it; a declined requote is returned at no charge. Most regular orders are processed and paid within one business day after arrival once inspection is complete and the order is ready for payment. Larger orders or additional review may take longer.