Where are you located?

We are located in the suburbs of Philadelphia in Warminster, PA.

What type of MacBook models can I sell or trade in?

We currently purchase the following MacBook models/years:

MacBook - 2015 to 2017

MacBook Pro - 2012 to current model (we no longer purchase all 13" 2012 models, and also the 15" 2012 non-retina)

MacBook Air - 2013 to current model

If your device is older than any listed models we unfortunately can no longer purchase it due to its age.

Which iPhone and iPad models can I sell or trade in?

For iPhones we currently purchase: iPhone Xs, Xs Max, XR, 11, 11 Pro, 11 Pro Max, SE 2, 12, 12 Mini, 12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 Pro Max, SE 3, 14, 14 Plus, 14 Pro, 14 Pro Max. We also can only purchase iPhones if they are unlocked, AT&T, Verizon, Sprint, or T-Mobile. We do not purchase any other carriers other than what is listed above.

For iPads we currently purchase: iPad Mini 4 to newest model, iPad Air 3 to newest model, iPad 5th. Gen. to newest model, and all iPad Pro models.

If your device is older than any listed models we unfortunately can no longer purchase it due to its age.

I don't see an option for Apple Desktops, do you purchase them?

Yes, we do! We are still adding the functionality to get a quote for Apple Desktops directly on our website and it should be up soon, so in the meantime we just quote for them via email. We currently purchase the following Apple Desktop models:

Mac Mini: Late 2018 to current model

iMac and iMac Pro: Mid 2017 to current model

Mac Pro: Late 2013 to current model

If you are interested in selling your Apple Desktop please email us with your Apple Desktop type and then we will get back to you ASAP with what information we need to provide a price quote on it.

Please note for iMacs: we currently can only purchase them if they are fully functional without issues, and cannot take in any broken iMacs at this time.

When does my offer expire and how soon do I have to ship my device?

After placing a sale an Apple device has to be shipped to us within 10 business days from the time of your order for your offer to be valid. Transit time itself doesn't matter and it's just a matter of getting it into FedEx possession before the offer expiration. If you get your order into FedEx possession anytime before your offer expiration date you will be good to go! But if your device is given to FedEx past the offer expiration date and the price has changed on our website your quote may be revised at our discretion. We recommend placing a new order if it is beyond the 10 business day mark which will then provide you with a new FedEx label to use.

What if my device is different from what I selected or if I wasn't sure?

When we receive your device we check the condition, functionality, and specifications against how it was selected when you received your price quote. If it does not match we will email you to explain everything, provide pictures if needed, and give you a revised quote. Then you have the option to accept the revised price quote or to have us send the device back to you at absolutely no cost (we'll pay for the shipping). We are honest and fair and will always do our best to work with customers if something is not as expected. The only time you may be liable for return shipping is if an item is blatantly misrepresented and it is something we do not purchase.

How long will it take for me to get paid and are there any fees for receiving a payment?

Within 1 business day of receiving your device your payment will be sent. When we receive your Apple device we will verify its condition and contents, make sure it matches what you selected, and then pay you via whichever method you selected at time of your order. Check payments are mailed via USPS First Class mail with tracking provided and take 2 to 4 business days to be received once mailed. PayPal, Venmo, and Zelle payments are sent to the account specified at the time of placing a sale and are received instantly once sent. There are absolutely no fees associated any of our payment methods, and no other company pays customers faster than us!

What happens if my package gets damaged in shipping?

All packages shipped with our free provided FedEx label are fully insured for the full quoted amount. As long as it's well packaged as per our provided instructions, it will be covered!

What do you do with my Data/Hard Drive?

We fully format/wipe each and every Apple device we receive, and it is one of the first steps we do when a device arrives. No employee of GoRoostr is allowed to inspect a device without first erasing a customers data. Your data is safe and secure with us, guaranteed! Please just make sure to back-up any data you still need prior to sending a device to us as once we wipe it here there will be no way to retrieve the data anymore.

Do you buy Apple devices in any condition? Even if they are broken or liquid damaged?

Yes, we buy MacBooks, iPhones, iPads, etc. in almost any physical condition, even if they are broken or have liquid spill damage. But the Apple device you are selling cannot be previously tampered with or have attempted repairs. If there have been any attempted repairs or missing parts (aside from removing a removable Hard Drive) we cannot purchase it. We also cannot purchase any iPhones or iPads that have a bad/broken Touch ID sensor or Face ID camera.

Because we salvage parts off of broken Apple devices and the severity of liquid spill damage or physical damage can vary so greatly, we will need to thoroughly inspect/evaluate each device to determine the usability of the parts. If it is determined there are no salvageable parts (severe liquid damage, badly bent body, etc.) we may not be able to purchase your device. Please contact us if you are unsure if your device qualifies.

Can you send me a box?

Because of the time and resources involved we unfortunately cannot provide a box, but a free pre-paid FedEx shipping label & great packaging instructions will be provided to you upon order submission.

Do you buy MacBooks with a non U.S. English keyboard?

Yes, we do! When receiving a quote on our website just make sure to select "Has an issue or is non-U.S. English version" under the keyboard selection.

Why do you ask for my serial number?

The reason we ask for your serial number is two-fold: First, it helps us to quickly identify what model you're selling and to gather the relevant information, and then second it helps prevent mis-identifying your device.

Does an engraving affect the value of my iPad?

An engraving does affect value, but the exact amount depends on your iPad model. Please reach out to us if your iPad is engraved so we can determine what the price difference would be.

Do you purchase iCloud locked, Firmware locked, or Managed devices?

We cannot purchase any devices that are either iCloud locked, Firmware locked, or remotely managed. Please remove/disconnect any locks prior to sending devices in.

Will you buy my device if I live outside the United States?

Sorry, we currently only accept items from U.S. customers only. We may extend purchases to other places in the near future.

How old do I have to be to sell you my stuff?

You must be 18 years of age or older.

When selling my broken MacBook why do you ask if the MacBook is liquid damaged but then also if the screen is liquid damaged?

The majority of the time when a MacBook is liquid damaged the screen is not affected. But once in a while a MacBook's screen (or screen connectors) can sustain liquid damage along with the MacBook itself. The first liquid damage question during the quote process pertains to the MacBook itself (such as the logic board or internal parts) and doesn't account for the screen. The reason we separate liquid damage for MacBooks and their screens is because when we purchase a liquid damaged MacBook we either refurbish it or use it for parts, and the screen is one of the most valuable parts. So if the screen (or screen connections) are also damaged in addition to the MacBook, it greatly affects the value.

If you are unsure about your screen being liquid damaged please just select it as good condition and we will just inspect it once it arrives. Chances are your screen is fine, but if there is an issue we'll let you know how it affects your MacBooks value.

My iPhone/iPad has aftermarket parts, will this cause an issue?

It depends. If there are no notifications being displayed by the device (such as cannot verify screen, battery, camera, etc.) and it works fine then it won't be an issue. If your iPhone/iPad is displaying error messages in regards to replacement parts, then we unfortunately cannot purchase your device.

What type of payment methods do you offer and what information do you need for them?

We offer 4 different payment methods: Company check, Venmo, PayPal, or Zelle! The information needed for each payment method is:

Company check: The name you would like your check printed to.

Venmo: The phone number attached and confirmed to your Venmo account. Important: If you recently got a new phone number or are unsure if your phone number is linked to your Venmo account, please be sure to confirm the phone number in the Venmo App before we send your payment.

PayPal: Your PayPal email address.

Zelle: Your Zelle email address.

GoRoostr, Inc. BBB Business Review

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