FAQ's - The most common questions about selling a device. | GoRoostr
Where are you located?

We are located in the suburbs of Philadelphia in beautiful Huntingdon Valley, PA.

What type of MacBook models can I sell/trade in?

We currently purchase the following MacBook models/years:

MacBook - 2015 to 2017

MacBook Pro - 2009 to current model

MacBook Air - 2010 to current model

Which iPhone and iPad models can I sell/trade in?

For iPhones we currently purchase: iPhone 7, 7 Plus, 8, 8 Plus, X, Xs, Xs Max, and Xr.

For iPads we currently purchase: All iPad Mini models, all iPad Air models, all iPad Pro models, and the iPad 5th/6th Gen.

I don't see an option for Apple Desktops, do you purchase them?

Yes, we do! We are still adding the functionality to get a quote for Apple Desktops directly on our website and it should be up soon, so in the meantime we just quote for them via email. We currently purchase the following Apple Desktop models:

Mac Mini: Mid 2011 to current model

iMac: Late 2013 to current model

Mac Pro: Late 2013 to current model

Please email us the details for your Apple Desktop and we will get back to you ASAP with a quote for it.

When does my offer expire or how soon do I have to ship my device?

A device has to be shipped to us within 10 business days from the time of your order for your offer to be valid. Transit time itself doesn't matter and it's just a matter of getting it into FedEx possession before the offer expiration. So if you get it into FedEx possession anytime before your offer expiration date you will be good to go! But if your device is given to FedEx past the offer expiration date and the price has changed on our website your quote may be revised at our discretion.

What if my device is different from what I selected or if I wasn't sure?

When we receive your device we check the condition, functionality, and specifications against how it was selected when you received your price quote. If it does not match we will email you to explain everything, provide pictures if needed, and give you a revised quote. Then you have the option to accept the revised price quote or to have us send the device back to you at absolutely no cost (we'll pay for the shipping). We are honest and fair and will always do our best to work with customers.

How long will it take for me to get paid?

Within 1 business day of receiving your device your payment will be sent. When we receive your item we will verify its condition and contents, make sure it matches what you selected, and then pay you via PayPal or check (whichever method you selected at time of your order). Nobody pays customers faster than GoRoostr!

What happens if my package gets damaged in shipping?

All packages shipped with our free provided FedEx label are fully insured for the full quoted amount. As long as it's well packaged as per our provided instructions, it will be covered!

What do you do with my Data/Hard Drive?

We fully format/wipe each and every device we receive, and it is one of the first steps we do when a device arrives. No employee of GoRoostr is allowed to inspect a device without first erasing a customers data. Your data is safe and secure with us, guaranteed! Please just make sure to back-up any data you still need prior to sending a device to us as once we wipe it here there will be no way to retrieve the data anymore.

Do you buy devices in any condition?

Yes, we buy devices in any physical condition and even if they are broken or liquid damaged. But the device cannot be previously tampered with. If there is any internal damage caused by an attempted repair or missing parts (aside from a Hard Drive) we cannot purchase it. Please contact us if you are unsure if your device qualifies.

Can you send me a box?

Because of the time and resources involved we unfortunately cannot provide a box, but a free pre-paid FedEx shipping label & great packaging instructions will be provided to you upon order submission.

Do you buy MacBooks with a non U.S. English keyboard?

It depends on the model and keyboard layout. Please contact us to discuss whether or not we purchase a MacBook with your specific non U.S. keyboard and how it may affect the price.

Why do you ask for my serial number?

The reason we ask for your serial number is two-fold: First, it helps us to quickly identify what model you're selling and to gather the relevant information, and then second it helps prevent mis-identifying your device.

Does an engraving affect the value of my iPad?

An engraving does affect value, but the exact amount depends on your iPad model. Please reach out to us if your iPad is engraved so we can determine what the price difference would be.

Do you purchase iCloud locked, Firmware locked, or Managed devices?

We cannot purchase any devices that are either iCloud locked, Firmware locked, or remotely managed. Please remove/disconnect any locks prior to sending devices in.

Will you buy my device if I live outside the United States?

Sorry, we currently only accept items from U.S. customers only. We may extend purchases to other places in the near future.

How old do I have to be to sell you my stuff?

You must be 18 years of age or older.

When selling my broken MacBook why do you ask if the MacBook is liquid damaged but then also if the screen is liquid damaged?

Majority of the time when a MacBook is liquid damaged the screen is not affected. But once in a while a MacBook's screen can sustain liquid damage along with the MacBook itself. The first liquid damage question during the quote process pertains to the MacBook itself (such as the logic board or internal parts) and doesn't account for the screen. The reason we separate liquid damage for MacBooks and their screens is because when we purchase a liquid damaged MacBook we either refurbish it or use it for parts, and the screen is one of the most expensive parts. So if the screen is also damaged in addition to the MacBook it greatly affects the value.

If you are unsure about your screen being liquid damaged please just select it as good condition and we will just inspect it once it arrives. Chances are your screen is fine, but if there is an issue we'll let you know how it affects your MacBooks value.

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