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What to Know About Your Phone Before You Sell It to Us

01/16/2025

Blog feature

Selling your phone can be a simple process, but there are some things you need to know first. At GoRoostr, we buy phones and make the process as easy as possible. To help you get the best value, we’ve put together a guide to help you prepare your phone before you sell your iPhone or any other device to us.

Here’s what you should check and do before selling your phone.

1. Find Out the Details About Your Phone

Before selling, you need to know some basic information about your phone. The main things to figure out are:

  • The model of your phone (like iPhone 12 mini).
  • The carrier (is it unlocked or locked to a network like Verizon or AT&T?).
  • The storage size (like 64GB, 128GB, or more).

If you’re not sure about these details, don’t worry. GoRoostr has a survey on our website that helps you figure it out step by step. This is relevant as it defines the value of your phone.

Providing true information is an assurance that you will receive an honest and accurate quote when selling your mobile by auction.

It's essential to ensure that there are no outstanding payments on any existing purchases, as we cannot buy items that are still being financed. Missing payments can result in being blacklisted, which may impact your ability to make future purchases. To avoid any issues, it's always a good idea to double-check your payment history and clear any overdue balances before proceeding.

2. Check the Condition of Your Phone

The condition of your phone is one of the most important things to consider when selling it. At GoRoostr, we assess the state of the phone and categorize it into one of these different classes:

  • Like New: It has none; it shines, no scratches or signs of damage. It seems like the new release form is in production. 
  • Very Good: Almost perfect. It has one or two tiny scratches, and you can hardly notice them. 
  • Good: It has some surface scratches or chips, but nothing glaring. 
  • Fair: These have clear signs of use, such as larger scratches or scrapes. 
  • Poor: The phone is heavily used, with deep scratches or even cracks or bent bodies.

Take the phone out of its case and any screen covers. Sometimes, scratches or marks are hidden underneath. Wipe the phone clean with a soft cloth and inspect it thoroughly.

3. Test the Battery, Screen, and Speaker

Your phone’s functionality is just as important as how it looks. Here are some things to check:

  • Battery Health: Is your battery working well? If your battery health is below 79%, it may lower the value of your phone.
  • Screen Condition: Look for scratches, cracks, or chips on the screen. Even small damage can affect the price.
  • Speakers: Play some music or a video to make sure your speakers work without any weird noises or problems.

At GoRoostr, we can accept phones with issues like broken screens or bad batteries, but it’s important to let us know about these problems when you’re selling.

4. Get Your Phone Ready to Sell

Before selling your phone, there are a few things you need to do:

  1. Back Up Your Data: Save all your photos, apps, and other important stuff to iCloud or a computer so you don’t lose anything.
  2. Factory Reset: Erase everything on your phone. This clears all your personal information and makes the phone ready for its next owner.
  3. Remove iCloud Lock: GoRoostr cannot buy phones that are iCloud-locked or blacklisted. Check your phone’s settings to make sure iCloud is signed out, and the lock is removed.
  4. Inspect Accessories: While we don’t require a box or charger, including them could sometimes improve your offer.

Doing these steps will protect your personal information and make your phone ready for us to buy.

5. Avoid Common Mistakes

Here are a few things to avoid when selling your phone:

  • Skipping the Reset: If you do not reset your smartphone, your private information can still be found on it. Always perform a complete factory reset for everything to be erased.
  • Hiding Damage: Mention the scratches, a bad battery, or any other damage on the phone. Be honest so that you may not face trouble in the future.
  • Forgetting to Check Device Status: For example, if your mobile phone is blacklisted, like you have not paid bills or still have some amounts due, we will not purchase.

If you’re unsure about anything, contact GoRoostr. We’re happy to help answer your questions.

Why Choose GoRoostr?

GoRoostr makes selling your phone fast and easy. Whether you’re looking to sell Apple devices or other brands, we provide clear steps and fair offers. You can start by visiting our website to fill out the survey and get an instant quote.

Don’t let your old phone collect dust in a drawer. Turn it into cash today! Contact us for more information, and let us help you every step of the way.

Have more questions?