Prepare Your Device for Shipping to GoRoostr

Getting paid fast depends on one thing: your device must arrive unlocked, signed out, and reset (when possible). Use the list below to find your device type and follow the exact steps.

Quick rules (applies to every device)

• Back up anything you want to keep (photos, files, passwords).
• Remove any account lock (Apple ID / Find My, Google account FRP, Samsung account lock, Microsoft work/school management, etc.).
• Factory reset (recommended).
• Remove SIM cards and memory cards (we can’t guarantee return of SIM/SD cards left inside).
• After resetting, stop at the setup screen (that’s perfect).

The type of devices we have instructions for:

Phones

• Apple iPhone
• Samsung Galaxy phones
• Google Pixel phones
• Motorola Razr
• Other Android phones

Tablets

• Apple iPad
• Android tablets
• Microsoft Surface tablets
• Other Windows/PC tablets

Computers

• Apple MacBook
• Apple iMac
• Apple Mac mini
• Apple Mac Studio
• Apple Mac Pro
• Windows laptops
• Windows desktops
• Chromebooks

Watches

• Apple Watch
• Samsung Watch (Galaxy Watch)
• Google Watch (Pixel Watch)

Gaming consoles & handhelds

• Xbox
• PlayStation
• Nintendo Switch
• Steam Deck
• Lenovo Legion Go

VR / AR

• Apple Vision Pro
• Meta Quest
• Valve Index
• PlayStation VR / PS VR2
• Other VR headsets (generic)

Scroll down to find your device type to find the specific instructions for your device:

Phones

Apple iPhone

1) Turn off Activation Lock (Find My iPhone) — required

Settings → your name (Apple ID) → Find My → Find My iPhone → toggle OFF

Enter your Apple ID password if prompted.

2) Sign out of Apple ID

Settings → your name → Sign Out

3) Factory reset

Settings → General → Transfer or Reset iPhone → Erase All Content and Settings

4) Remove SIM

Remove your SIM card and keep it.

Notes:

• If Find My is still on when it arrives, inspection and payment can be delayed and your offer may be revised.

Samsung Galaxy phones

1) Remove Google account (reduces FRP lock)

Settings → Accounts and backup → Manage accounts → Google → Remove account

2) Remove Samsung account

Settings → Accounts and backup → Manage accounts → Samsung account → Remove

3) Turn off Samsung “Find My Mobile” / Reactivation Lock (if shown)

Settings → Security and privacy (or Biometrics and security) → Find My Mobile → disable

4) Factory reset

Settings → General management → Reset → Factory data reset

5) Remove SIM / microSD

Remove SIM and microSD card (if present).

Google Pixel phones

1) Remove Google account (reduces FRP lock)

Settings → Passwords & accounts (or Accounts) → Google → Remove account

2) Factory reset

Settings → System → Reset options → Erase all data (factory reset)

3) Remove SIM

Remove SIM card and keep it.

Motorola Razr

Motorola uses standard Android protections (Google FRP).

1) Remove Google account (recommended)

Settings → Passwords & accounts (or Accounts) → Google → Remove account

2) Factory reset

Settings → System → Reset options → Erase all data (factory reset)

3) Remove SIM

Remove the SIM card and keep it.

Other Android phones (generic)

1) Remove Google account(s) (recommended)

Settings → Accounts → Google → Remove account

2) Factory reset

Settings → System (or General management) → Reset → Factory data reset

3) Remove SIM / microSD

Remove SIM and microSD (if present).

Important:

• Many Android phones will re-lock after reset if a Google account was still on the device. That’s Factory Reset Protection (FRP).

Tablets

Apple iPad

1) Turn off Find My iPad — required

Settings → your name → Find My → Find My iPad → OFF

2) Sign out of Apple ID

Settings → your name → Sign Out

3) Factory reset

Settings → General → Transfer or Reset iPad → Erase All Content and Settings

4) Remove SIM (if cellular)

Remove cellular SIM and keep it.

Android tablets

1) Remove Google account(s) (recommended)

Settings → Accounts → Google → Remove account

2) Remove manufacturer account (if applicable)

Example: Samsung account on Galaxy Tab.

3) Factory reset

Settings → System → Reset options → Erase all data (factory reset)

4) Remove microSD (if present)

Remove and keep your microSD card.

Microsoft Surface tablets (Surface Pro / Go / Laptop Studio as applicable)

Surface devices are Windows devices. Two common issues slow payouts: BitLocker and work/school enrollment.

1) Disconnect work/school access (very important)

Settings → Accounts → Access work or school

If connected to an organization, disconnect it if you have permission.

2) Disable BitLocker/device encryption (recommended if enabled)

Settings → Privacy & security → Device encryption or BitLocker → turn off

3) Reset Windows (“Remove everything”)

Settings → System → Recovery → Reset this PC → Remove everything

(Cloud download or Local reinstall is fine.)

4) Stop at the setup screen

Once you see the Windows first-time setup screen, power off.

Other Windows/PC tablets (generic)

Follow the same steps as Microsoft Surface:

1. Disconnect work/school access
2. Disable BitLocker/device encryption if enabled
3. Reset this PC → Remove everything
4. Stop at setup screen

Computers (Apple)

Apple MacBook

Apple iMac

Apple Mac mini

Apple Mac Studio

Apple Mac Pro

Use the same prep process for all Macs. The goal is: no Find My / Activation Lock, signed out of Apple ID, and wiped.

1) Sign out of Apple ID / iCloud

System Settings (or System Preferences) → Apple ID → Sign Out

2) Turn off Find My Mac / Activation Lock — required

System Settings → Apple ID → iCloud → Find My Mac → OFF (wording varies)

3) Erase the Mac (recommended)

If you’re comfortable wiping it, use the built-in erase workflow.

Apple silicon (M series chips) — Quick Reset (Recommended)

Option A (Preferred): Erase All Content and Settings (System Settings)

• Click the Apple menu () → System Settings
• Go to General → Transfer or Reset
• Click Erase All Content and Settings
• Follow the prompts to confirm and enter your Mac password / Apple ID password if asked
• When the Mac restarts, it should boot to the macOS setup screen — you’re done (power it off)
• Note: This is the fastest way to wipe an Apple silicon Mac. If the Mac asks you to turn off Find My / sign out of Apple ID, complete those prompts during the erase flow.
• Shut down the Mac
• After it is completely powered off, press and hold the Power button until you see Loading startup options
• Click Options → Continue
• In the Recovery window, select Erase Mac (if shown)
• Follow prompts until it restarts to the setup screen

Intel Macs: Restart → hold Command + R → Disk Utility → Erase Macintosh HD → reinstall macOS

4) Stop at setup screen

Once it boots to the macOS setup screen, shut down.

Important: If the Mac was owned by a company/school, it may be under MDM/Apple Business Manager and can re-lock after wiping. See “Managed devices” below.

Computers (Windows)

Windows laptops (Dell / HP / Lenovo / ASUS / Acer / MSI / Razer / etc.)

1) Disconnect work/school access (very important)

Settings → Accounts → Access work or school → disconnect (if applicable)

2) Disable BitLocker/device encryption (recommended)

Settings → Privacy & security → BitLocker or Device encryption → turn off

3) Reset this PC

Settings → System → Recovery → Reset this PC → Remove everything

Choose Cloud download or Local reinstall.

4) Stop at setup screen

Once you see the Windows setup screen, power off.

Windows desktops (Dell / HP / Lenovo / custom PCs, etc.)

Same steps as Windows laptops:

1. Disconnect work/school access
2. Disable BitLocker/device encryption if enabled
3. Reset this PC → Remove everything
4. Stop at setup screen

Chromebooks (Acer / HP / Lenovo / Dell / etc.)

Chromebooks are frequently school/enterprise managed. A reset won’t remove management enrollment.

1) Check if it’s managed (important)

If you see “Managed by …” anywhere (login screen or settings), it may be enrolled.

2) Powerwash (factory reset)

Settings → Advanced → Reset settings → Powerwash

3) If it re-enrolls automatically

That means the device is still managed by an organization and may require their IT department to release it before resale.

Watches

Apple Watch

1) Unpair from your iPhone — required

On iPhone: Watch app → All Watches → (i) next to watch → Unpair Apple Watch

This removes Activation Lock and resets the watch.

If you no longer have the paired iPhone:

• You can erase the watch from the watch itself, but Activation Lock may remain until removed from your Apple ID.

Samsung Watch (Galaxy Watch)

1) Remove from Samsung Wearable app

Open Galaxy Wearable app → select your watch → Remove device / Unpair

2) Factory reset the watch

Watch Settings → General → Reset (wording varies by model)

Google Watch (Pixel Watch)

1) Unpair from phone

Pixel Watch app → Unpair / Remove

2) Factory reset

Watch Settings → System → Disconnect & reset (or Reset)

Gaming consoles & handhelds

Xbox (Series X|S / One)

1) Remove your account — recommended

Settings → Account → Remove accounts → remove your profile

2) Factory reset

• Settings → System → Console info → Reset console
• Choose the option that removes everything.

PlayStation (PS5 / PS4)

1) Sign out of PSN (recommended)

Settings → Users and Accounts → sign out

2) Factory reset

PS5: Settings → System → System Software → Reset Options → Reset Your Console

PS4: Settings → Initialization → Initialize PS4 (Full)

Nintendo Switch

1) Remove your Nintendo account (recommended)

System Settings → Users → select user → delete user (if appropriate)

2) Factory reset

System Settings → System → Formatting Options → Initialize Console

Notes:

• If you have digital games you want to keep, make sure you understand Nintendo account implications before deleting users.

Steam Deck

1) Sign out (recommended)

Settings → Users → sign out of Steam account

2) Factory reset

Settings → System → Factory Reset

Lenovo Legion Go

This is a Windows handheld PC.

1. Disconnect work/school access (if any)
2. Disable BitLocker/device encryption (if enabled)
3. Reset this PC → Remove everything
4. Stop at Windows setup screen

VR / AR

Apple Vision Pro

1) Remove from Apple ID / turn off Find My — required

On Vision Pro: Settings → Apple ID → Find My → turn off (wording may vary)

Also remove the device from your Apple ID device list if available.

2) Factory reset

Settings → General → Transfer or Reset → Erase all content and settings (wording may vary)

3) Stop at setup screen

After reset, it should boot to the initial setup.

Meta Quest (Quest 2 / Quest 3 / Quest Pro)

1) Remove headset from your Meta account (recommended)

In the Meta Quest app or your Meta account device settings: remove device

2) Factory reset

From headset: Settings → System → Reset → Factory reset

Or from mobile app: Devices → Advanced settings → Factory reset

Valve Index

Valve Index typically isn’t “account locked” the way phones are, but you should:

• Remove your SteamVR pairing/profile if applicable
• Pack carefully (lenses scratch easily; use a microfiber cloth and protect the headset)

PlayStation VR / PS VR2

1) Remove user/profile association (recommended)

On the PlayStation, remove the user profile and reset the console if selling as a set.

2) Pack carefully

Protect lenses and avoid pressure on the headset optics.

Other VR headsets (generic)

General prep:

• Factory reset through the headset’s system settings (if supported)
• Remove any linked account in the companion app (if applicable)
• Pack lenses and controllers separately and securely

Managed devices (school/company devices) — read this if applicable

If your device came from an employer, school, hospital, or government agency, it may be managed and can re-lock after reset.

Common examples:

• Apple MDM / Apple Business Manager / Apple School Manager
• Microsoft Intune / Autopilot / Azure AD
• Chromebook Enterprise Enrollment

If your device is managed, you must have the organization remove management before resale. If it arrives managed/locked, inspection and payment will be delayed until it is removed.

After you ship

After FedEx shows “Delivered,” we inspect within 1 business day. If the device matches the order details and is not locked, payment is issued the same business day once inspection is complete.